Free tool
Damage claim reply generator
A customer says their order arrived damaged. Pick the situation and get a polite, firm reply you can paste into email, your helpdesk, Instagram or WhatsApp. Nothing you type leaves this page.
Why ask for fresh photos?
- Photos from a camera roll can be old, of a different item, or edited with AI.
- A ClaimCam link opens the live camera only. The customer writes a one-time code on paper and photographs the item from three angles, and every photo is timestamped and fingerprinted. You get an evidence page you can attach to a chargeback.
- Create a free account: 5 claim links a month. Use it for orders from your own store; Amazon, eBay and Etsy don't allow outside links in buyer messages.
More help: guides for damage claims and chargebacks.