Legal

Terms of Service

Last updated 8 October 2026

1. The agreement

These terms are between you and RJ Macarthy, a sole trader in the United Kingdom who runs ClaimCam ("we", "us"). By creating an account or using ClaimCam, you agree to them and to our Privacy Policy. ClaimCam is for businesses: you confirm you're using it for a business, are 18 or over, and can accept these terms for that business.

2. What ClaimCam does

ClaimCam makes claim links you send to your customers. The customer takes live photos of an item with a one-time code, and you get an evidence page showing the photos, when they were taken, and capture details such as the country, device and photo fingerprints. If it's turned on, an AI review adds an automated opinion of the photos.

ClaimCam is a tool for gathering evidence, not a decision. Checks and AI reviews can be wrong in either direction, and a "flag" doesn't prove fraud. You make your own decisions about refunds, replacements and disputes, and you should treat customers fairly and lawfully. Nothing on ClaimCam is legal advice.

3. Your account

Keep your sign-in details safe and don't share your account. You're responsible for activity under it. Use an email address you control: that's how we sign you in and contact you. Tell us straight away through the "Need help?" form if you think someone else has access.

4. Plans and billing

• Free: 5 claim links per calendar month. Starter: 50 a month. Unlimited: no monthly limit, subject to fair use (section 5). Unused claims don't roll over.
• Paid plans are billed monthly in advance through Stripe, starting on the day you subscribe, and renew automatically until you cancel.
• Cancel any time in "Manage billing". You keep your paid plan until the end of the period you've paid for, then return to Free. We don't refund part-months unless the law requires it.
• Founding prices stay the same for as long as you're subscribed. For anyone else, we'll give at least 30 days' email notice of a price change, and you can cancel before it applies.
• Prices are shown in US dollars and may not include taxes that apply to you.
• If a payment fails, Stripe retries it. If it still can't be collected, your account moves to the Free plan.

5. Acceptable use

You must not use ClaimCam to:

• send claim links to anyone who isn't your customer making a claim about an order, or send links in bulk or unsolicited;
• harass, surveil or deceive people, or collect images for any purpose other than handling their claim;
• break the law, including data protection, consumer and equality law;
• upload anything unlawful or infringing as your store name or logo, or pretend to be another business;
• probe, overload, scrape or try to get around ClaimCam's security, rate limits or plan limits, or resell the service without our written agreement.

"Unlimited" covers normal use by a single business. If use is abusive or puts the service at risk, we'll contact you first where we reasonably can.

6. Your customers' data (data processing)

For the photos and capture details your customers send, you are the controller and we are your processor, under UK GDPR Article 28. You confirm you have a lawful basis for asking customers to send photos, and that your own privacy notice covers using ClaimCam. The claim page tells customers the photos go to you to handle their claim, and links to our Privacy Policy. We will:

• process that data only to provide ClaimCam and on your documented instructions (these terms and how you use the service), unless the law requires otherwise;
• make sure anyone with access is bound by confidentiality, and keep the data secure as described in our Privacy Policy;
• use only the sub-processors listed in the Privacy Policy. We'll update that list before adding one, and you can object by closing your account;
• help you respond to data-subject requests and meet your security and breach-notification duties, and tell you without undue delay about any personal data breach affecting your customers;
• delete claim photos and capture details at the end of the retention period (90 days after submission), or when your account is closed;
• give you the information you reasonably need to show these obligations are being met.

7. Content and intellectual property

You keep ownership of your store name, logo and claim content. You give us permission to use them only to run ClaimCam for you. We own ClaimCam itself: the software, design and brand. Feedback you send us can be used to improve the service without any obligation to you.

8. Availability and changes

We work to keep ClaimCam running and secure, but it's provided "as is" without a guarantee of uninterrupted availability. We may change or improve features. If we ever close ClaimCam, we'll give at least 30 days' notice and refund any prepaid period that hasn't been used.

9. Liability

Nothing in these terms limits liability that can't legally be limited, such as for death or personal injury caused by negligence, or for fraud. Otherwise:

• we're not liable for indirect or consequential losses, or for lost profits, revenue or goodwill, including losses from refund or dispute decisions you make using ClaimCam;
• our total liability in any 12 months is limited to the greater of the fees you paid us in that period and £100.

You're responsible for, and will cover our reasonable costs from, claims arising from your breach of section 5 or 6.

10. Ending the agreement

You can stop using ClaimCam at any time. Cancel your subscription in "Manage billing" and ask us through the "Need help?" form to delete your account. We may suspend or close accounts that seriously or repeatedly break these terms. Where it's practical, we'll warn you first and give you a chance to fix the problem. When an account closes, sections 6, 7, 9 and 11 continue to apply.

11. General

We may update these terms. For significant changes, we'll email you at least 30 days before they apply; if you keep using ClaimCam after that, the new terms apply. These terms are governed by the law of England and Wales, and its courts have jurisdiction. If part of these terms can't be enforced, the rest still applies. Contact us through the dashboard's "Need help?" form or at rjmacarthy.xyz.